The client care contact person (Client Care Agent) for Hart FC is available as an extra line of contact between you and the clinic while you are having treatment. This additional service is provided to ensure a smooth and stress-free experience.
Our CCA will supply you with feedback and information from the clinic and will offer support and liaise with your doctor and the clinic on your behalf. She will ensure as far a possible a seamless line of communication at all times. Furthermore, you will be given the client care cell phone number before the commencement of your treatment. You can contact our CCA on this number via calls, SMS’s and WhatsApp).
She will follow up with you after your treatment and encourage comments and feedback so that the clinic can continually improve their service to you during your treatment. Advise will also be given with regard to accommodation and transport in and around Cape Town at any stage during your communications with the clinic.. For our non-English speaking clients; translators can be arranged. We hope you will use our client care services and find the benefits we intended it for.
HART Fertility Clinic Suite 1102, 11th Floor, Netcare Christiaan Barnard Hospital, D.F. Malan Street, Cape Town, 8000
Landline: 021 286 2294